To cancel your Initial or Follow up appointment, follow these steps:
- Via Confirmation Email:
- Open the confirmation email you received when booking your appointment.
- Click on the appointment link provided.
- Select the option to cancel your appointment.
- Via Halaxy Patient Portal:
- Log in to the Patient Portal at Halaxy.
- Navigate to [Upcoming Appointments].
- Select [Manage Appointment] and choose the option to cancel your appointment.
Important:
If you are cancelling an appointment, please provide at least two full business days' notice to avoid any cancellation fees.
Cancellation Fees:
- Cancellations with two full business days' notice: No cancellation fee, and you are eligible for a full refund.
- Cancellations with less than two full business day's notice: A cancellation fee of 50% of the consultation fee applies, with the remaining 50% refunded.'
Refund Policy:
- Refunds will be processed via the original payment method used at the time of booking.
- An email confirmation will be sent once the refund has been processed.
- Please allow 5 to 10 business days for the refund to reflect in your account, depending on your bank or payment provider.