To join a telehealth appointment, follow these steps:
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Check your email
After booking your telehealth appointment, you will receive an email with a link to join the session. This link will also give you access to the telehealth waiting room and is included in your appointment confirmation email. Alternatively, you can access the telehealth waiting room here.
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Prepare in advance
Ensure you have a stable internet connection, a working camera, microphone, and speakers. It’s helpful to test these before the session begins.
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Access the waiting room
At least 5 minutes before your scheduled appointment time, click the link in the email or use the provided weblink to enter the telehealth waiting room. This ensures you're ready for your clinician.
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Join at the scheduled time
Be ready in the waiting room at least 5 minutes before your appointment time. Please note that, while we strive to keep on time, clinicians may occasionally run behind schedule. We appreciate your patience.
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Contact us if needed
If you do not see your clinician after 15 minutes of waiting, please contact the clinic via phone or live chat for assistance.