We strive to ensure every patient receives the full attention they deserve during their scheduled time. However, if you arrive late for your appointment, here’s what you need to know:
If You Are Late by Less Than 15 Minutes:
- If you are less than 15 minutes late, your clinician may still be able to see you, but please note that your session may be shortened to accommodate the remaining schedule for the day. You will still be charged for the full session fee.
If You Are Late by More Than 15 Minutes:
- If you are more than 15 minutes late, the appointment will likely be considered a missed appointment. In this case, the missed appointment policy will apply, and you may be charged the cancellation fee of 50% of the consultation fee. The remaining balance will be kept as credit on your account, which you can use to rebook another appointment or request a refund.
What Should I Do If I Am Running Late?
- If you know you will be late, please contact the clinic as soon as possible. While we cannot guarantee the full session, we will do our best to accommodate you depending on the doctor’s availability.
We encourage patients to arrive on time for appointments to ensure the best possible care and to respect the time of both our doctors and other patients.