Existing Patient Enquiry

Appointment & Scheduling

• How to Book a Follow Up Appointment?
• How to Cancel an Appointment?
• What If I Want to See Another Psychiatrist Within the Clinic?
• How Do I Join a Telehealth Appointment?
• What Happens if I Missed My Appointment?
• What Should I Do If I Was Late for My Appointment?

Billing and Medicare

• What Is Your Cancellation & Refund Policy?
• When will I get my Medicare Rebate?
• When Will I Get My Invoice?

Prescription & Medication

• How Do I Request a Prescription Refill?
• What Should I Do If I Have Not Received My E-Script After a Telehealth Appointment?
• What Should I Do If I Experience Side Effects from My Medication?
• What should I Do If My Medication is Out of Stock?
• What Should I Do If I Require Immediate Mental Health Care?

Medical Record

• How Do I Request My Medical Records?

Medical Certificate

• How to Request a Medical Certificate or Attendance Certificate After Your Appointment?

Pathology Request

• What Is A Pathology Request?
• How Should I Prepare For The Pathology Test?
• How Long Does It Take To Get Pathology Results?